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> Hole question, Not whole question
Jarhead
post May 21 2014, 07:48 PM
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I have a quandary for the group, I had one of my tubed tire get a hole in it a while back and took it to the local dealership and said the tire needed replaced and it was under warranty so I did not think twice about it.
A few weeks ago I met a young lady who found a small nail in her front tire of her sportster and followed her to the dealership where they said they could get her right in, soon I found her in tears and she said that they changed her tire with a new one and she did not have the money to get the bike out.
I helped the girl get back on her way and confronted the manager who said they never patch to repair a tire, it is always replace and she should have asked first.
Bad customer service aside, does a small nail hole in the center destroy a otherwise good tire? Myself I would at minimum replace the tube, but the tire seems unnessery and wasteful, what do you guys think?
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screwball
post May 21 2014, 08:37 PM
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It's a liability problem. Wife had a brand new Metzler on her Nightrain when she ran over a screw. Dealer and 2 Indy's wouldn't patch it. Bought her a new tire. Ditto my E-Glide tubeless tire. If your patched car tire goes bad, you have 3 others. Loose a bike tire at speed and you are pretty near a goner.

I can't believe a dealer would replace a tire without authorization.


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Blackcloud
post May 21 2014, 08:54 PM
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It seems to be pretty standard practice these days. No shop around here will patch. They replace.
Having said that, it seems completely unnecessary to replace the outer tire in all cases. It is entirely workable to have a nail hole (minus the nail) in the outer tire, and just replace the tube and strap.
I concur there should have been customer consent to do the work and an understanding of what the work entailed.
Further, you're a good man, Jarhead. Chivalry lives.
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Jarhead
post May 21 2014, 09:47 PM
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Steve I would never argue safety and error on the side of caution, and I too would toss a tire with a screw in it. BC it was no big deal I was raised that way.

I gave her my business card and said pay me when you can, I got a money order two weeks later

This post has been edited by Jarhead: May 21 2014, 09:48 PM
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EZGlider
post May 21 2014, 10:26 PM
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Good on you, Jarhead. That kind of stuff comes back to you tenfold!
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SeaHag
post May 22 2014, 12:10 AM
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QUOTE(Jarhead @ May 21 2014, 09:47 PM) *
Steve I would never argue safety and error on the side of caution, and I too would toss a tire with a screw in it. BC it was no big deal I was raised that way.

I gave her my business card and said pay me when you can, I got a money order two weeks later



You just bought yourself some good Karma man...and all of our respect. Way to go Jarhead (IMG:style_emoticons/default/thumbsup.gif)
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Fgowi
post May 22 2014, 03:55 AM
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I ran a plugged tubeless tire for a couple three thousand miles a few years ago. When it came time for a cross country trip, however, I swapped it for a new one.
Yeah, no Harley dealer around here would patch a tube or plug a tire. My son plugged mine. Worked at a Caddy dealership.
Good on ya' for helping the lady. But, glad she paid you back. Good on her!
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wholehog
post May 22 2014, 08:00 AM
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if the tread is good and the hole is not at the sidewall then some places (but not many) will plug it....otherwise, I'd just put a tube in it so long as the hole is tack-like and not a big gash or a tear
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wholehog
post May 22 2014, 10:37 AM
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PS...if you do run a tube in it then use one of those tire patches over the puncture that plug it from the inside




I would also use this type if you want to plug a tubeless tire




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LoudnProud
post May 22 2014, 05:47 PM
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New tube and a patch on the inside of the tire will work fine for awhile....

It is hard to find a place that will do it but it can be done....

Way Cool of you to help her out.....
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